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<div style="">1. Technical/Bachelor degree with Minimum 3+ years of strong manual QA experience in testing: test case design, and executing comprehensive test plans for software applications using black box testing techniques.</div><div style="">2. Hands-on knowledge of API testing tools such as Postman.</div><div style="">3. Review the requirements, Analyze them, and prepare test scenarios.&nbsp;</div><div style="">4. Collaborate with cross-functional teams and stakeholders to identify requirements and create functional specifications for testing purposes.</div><div style="">5. Clear understanding of Defect life cycle, Defect templates, and Reporting defects</div><div style="">6. Strong analytical and debugging skills and an attitude of being a problem-solver</div><div style="">7. should have knowledge of QA Documentation such as RTM, Test Report etc</div><div style="">8. Strong experience in deriving test scenarios of complex applications</div><div style="">9. Familier with Bug tracking tool and JIRA.</div><div style="">10. Excellent written and verbal communication skills, interpersonal skills, and team working skills</div><div style="">11. Should be able to work in fast-paced environments</div><div style="">12. Hands on experience on website and Mobile App testing</div><div style="">13. Having Automation testing (Selenium Webdriver, playwright) knowledge is add on</div>

Mumbai

QA ENGINEER

<div style="">Program Support&nbsp;</div><div style="">Exam Support</div><div style="">Team Management</div><div style="">Project Management - Task planning to execution.</div><div style="">Exposure to Revenue collection&nbsp;</div><div style="">Orientation to process adherence - creating SOP's</div><div style="">Data Management</div>

Deputy Manager - Operations

<ul>  <li style="">Responsible for managing a team of Advisors handling outbound sales.</li>  <li style="">Achieve enrolment as well as revenue targets for the monthly assigned target from leads assigned.</li>  <li style="">Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.</li>  <li style="">Expertise or Interest in technical programs is a must have quality.</li>  <li style="">Provides consistent, balanced and timely performance feedback on advisor’s performance.</li>  <li style="">Review Performance reports and dashboards to identify areas of improvement.</li>  <li style="">To process the deliverables within the agreed service levels with a very high standard of accuracy and attention following the defined operating procedures, guidelines and knows when to escalate to supervisors/ managers of any case or concerns.</li>  <li style="">Understand, implement, and contribute best practices for sales and constantly seek opportunities for process improvements.</li>  <li style="">Training Development for new hires Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution.</li></ul><div style=""><b style="font-weight: 700">Essential Requirements:</b></div><div style="">1. <b style="font-weight: 700">Bachelor's Degree:</b> Typically, in business, marketing, technology, or a related field.</div><div style="">2. <b style="font-weight: 700">Relevant Experience:</b> Having 4-10 years of inside sales experience, preferably in the Edtech industry or selling to a technical audience, with 2 years of team handling experience.</div><div style="">3. <b style="font-weight: 700">Technical Background:</b> A strong understanding of Technology and emerging landscape to effectively communicate with and relate to the target audience.</div><div style="">4. <b style="font-weight: 700">Sales Skills:</b> Proven track record of meeting or exceeding sales targets, with a focus on consultative selling and relationship building.</div><div style="">5. <b style="font-weight: 700">Customer-Centric Approach:</b> Ability to understand learners' needs, provide personalized recommendations, and deliver exceptional customer service.</div><div style="">6. <b style="font-weight: 700">Communication Skills:</b> Excellent verbal and written communication skills to convey complex concepts clearly and persuasively.</div><div style="">7. <b style="font-weight: 700">Digital Proficiency:</b> Comfortable with online communication tools, virtual presentations, and using CRM software for lead tracking.</div>

Jaipur

Team Lead

<div style=""><b style="font-weight: 700">Job Title: Customer Service Executive - Retention</b></div><div style=""><b style="font-weight: 700">Location:</b> Mumbai, Maharashtra <br><b style="font-weight: 700">Department:</b> Learner Engagement and Experience Team <br><b style="font-weight: 700">Reports To:</b> Deputy Manager - LEET</div><div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">We are seeking a motivated and customer-focused individual to join our team as a Customer Service Executive specializing in retention. In this role, you will be responsible for guiding prospective students through the application process, addressing their concerns, and ensuring a smooth transition to enrollment. Post-enrollment, you will engage with all active students on daily basis to gather feedback, analyze it, and report insights back to the organization for continuous improvement and enhancement of the student experience. Additionally, you will follow up with learners on outstanding installments and work to retain those at risk of dropping out, adhering to the audit rules and guidelines set by the organization.</div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ol>  <li style=""><b style="font-weight: 700">Application Stage Support:</b></li></ol><ul>  <li style="">Follow up with applicants who have expressed interest but have not yet completed their applications.</li>  <li style="">With help of Sales Team, address any barriers or objections that may hinder the completion of the application process.</li></ul><ol>  <li style=""><b style="font-weight: 700">Post-Enrollment Support:</b></li></ol><ul>  <li style="">Act as the primary point of contact for enrolled learners, offering support throughout their educational journey.</li>  <li style="">Respond promptly to learners enquiries, concerns, or issues raised in the form of tickets or through calls related to their courses, schedules, or other aspects of the learning experience.</li>  <li style="">Proactively reach out to all active students to gather feedback on their learning experience on daily basis.</li>  <li style="">Analyze feedback, identify trends, and provide actionable insights to the organization for continuous improvement and enhancement of programs and services.</li>  <li style="">Collaborate with all the cross functional departments to ensure a seamless student experience.</li></ul><ol>  <li style=""><b style="font-weight: 700">Retention</b></li></ol><ul>  <li style="">Call and follow up with students who have not paid their outstanding installments, ensuring timely resolution.</li>  <li style="">Identify students who may be potential dropouts, understand the reasons behind their disengagement, and work towards retaining them by addressing their concerns to achieve retention targets.</li>  <li style="">Identify common challenges faced by learners during both the application and post-enrollment stages and suggest improvements to enhance retention.</li></ul><ol>  <li style=""><b style="font-weight: 700">Documentation and Reporting:</b></li></ol><ul>  <li style="">Maintain accurate records of all student interactions, inquiries, and resolutions in the system</li>  <li style="">Ensure that all processes, documentation, and communications adhere to the audit rules and guidelines set by the organization..</li></ul><div style=""><b style="font-weight: 700">Qualifications:</b></div><ul>  <li style="">Bachelor’s degree from any stream.</li>  <li style="">Proven experience in customer service, preferably in the education or EdTech sector, with a background in calling and retention.</li>  <li style="">Strong communication and interpersonal skills, with the ability to build rapport with learners and understand their needs.</li>  <li style="">Problem-solving mindset, with the ability to handle challenging situations calmly and efficiently.</li>  <li style="">Ability to work both independently and as part of a team in a fast-paced environment.</li></ul><div style=""><b style="font-weight: 700">Key Competencies:</b></div><ul>  <li style="">Customer-focused approach with a passion for helping others succeed.</li>  <li style="">High level of empathy and patience.</li>  <li style="">Strong organizational and multitasking abilities.</li>  <li style="">Ability to work under pressure and meet deadlines.</li>  <li style="">Positive attitude and a proactive approach to problem-solving.</li></ul><div style=""><b style="font-weight: 700">Why Join Us?</b></div><ul>  <li style="">Opportunity to make a meaningful impact on learners' educational journeys.</li>  <li style="">Collaborative and supportive work environment.</li>  <li style="">Continuous learning and development opportunities.</li></ul>

Executive - Student Success

<div style=""><b style="font-weight: 700">Position Objective:</b></div><div style="">To develop and cultivate strong alliances with &nbsp;&nbsp;educational institutions and employers to establish crucial connections, &nbsp;&nbsp;drive expansion, and elevate market presence, with the objective of &nbsp;&nbsp;increasing sales, revenue, and collaborations within the assigned territory.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Roles and Responsibilities:</b></div><div style="">· Building strong alliances with &nbsp;&nbsp;schools, colleges, and universities to promote organisation’s programs and services &nbsp;&nbsp;by identifying potential clients, understanding their needs, and providing &nbsp;&nbsp;appropriate solutions.</div><div style="">· Building and maintaining &nbsp;&nbsp;strong connections with key decision-makers in educational institutions.</div><div style="">· Planning and hosting &nbsp;&nbsp;webinars, seminars, and events for educational institutions.</div><div style="">· Registering candidates on &nbsp;&nbsp;the organisation’s platform solution.</div><div style="">· Soliciting feedback from &nbsp;&nbsp;educational institutions to enhance our services and offerings.</div><div style="">· Establishing solid &nbsp;&nbsp;relationships with employers in assigned territories to seek job &nbsp;&nbsp;opportunities to facilitate student placements.</div><div style="">· Collaborating with &nbsp;&nbsp;internal teams for seamless execution of projects related to institutional &nbsp;&nbsp;connections.</div><div style="">· Achieving and surpassing &nbsp;&nbsp;sales and revenue goals in the designated territory.</div><div style="">· Staying informed on &nbsp;&nbsp;industry trends and competitors to identify partnerships and business &nbsp;&nbsp;development opportunities.</div><div style="">· Identifying new opportunities &nbsp;&nbsp;to gain an edge over competitors and boost partnerships and revenue growth.</div>

Siliguri

<div style="">1. Minimum 2+ years of strong manual QA experience in testing and QA Process: Test case design, develop, and execute comprehensive test plans for software applications using black box testing techniques. 2. Collaborate with cross-functional teams to identify requirements and create functional specifications for testing purposes. 3. Hands-on experience with API testing tools such as Postman 4. Strong analytical skills and an attitude of being a problem-solver</div><div style="">5. Strong experience performing different functional testing techniques (Black Box, Exploratory, Adhoc, Monkey, etc,.)</div><div style="">6. Excellent written and verbal communication skills, interpersonal skills, and teamwork skills&nbsp;</div><div style="">7. Clear understanding of Defect life cycle, Defect templates, and Reporting defects</div><div style="">8. Good knowledge of test case templates, writing test cases</div><div style="">9. Strong experience in deriving test scenarios of complex applications</div><div style="">10. Strong experience in analyzing Requirements, Traceability of requirements, RCA</div><div style="">11. Good knowledge of Agile/SCRUM processes - SCRUM Team Daily Stand-ups, user-story grooming, sprint planning, retrospective, demos</div><div style="">12. Working experience in JIRA</div><div style="">13. Exposure to test planning and contributing to test plan creation, estimations</div><div style="">14. Exposure to resolving environment-specific issues</div><div style="">15. Coordinating with the BA to understand the stories</div>

QA Engineer

<div style=""><b style="font-weight: 700">Position Objective:</b> Planning and develop advanced applications in React.</div><div style=""><b style="font-weight: 700">Roles and Responsibilities:</b></div><div style="">· Web application development and their integration with backend services.</div><div style="">· Exceptional attention to detail.</div><div style="">· Ability to work on new projects and develop as per the functional team requirements</div><div style="">· Comply with agile based software development methodology</div><div style="">· Build Web Application with prescribed coding standards and industry best practices.</div><div style="">· Good time management and debugging skills.</div><div style="">· Strong decision-making skills.</div><div style="">· Collaborating with front-end developers on the integration of elements.</div><div style="">· Developing high-performance applications by writing testable, reusable, and efficient code.</div><div style="">· Running diagnostic tests, fixing defects, and providing technical support.</div><div style=""><b style="font-weight: 700">Mandatory Skills:</b></div><div style="">•. At least 4+ years of experience in Object-oriented JavaScript, ES6, React JS, TypeScript Excellent knowledge in Redux (Action Type, Action Creator &amp; Reducers), Webpack Frontend Architecture and Design Patterns Middleware (Redux-Thunk, Redux-Saga) React Hooks, axios &amp; Fetch library, Managing States &amp; Props efficiently, React Forms, Validation</div><div style="">· 4+ Years of Experience on React, typescript and redux is must.</div><div style="">· &nbsp;Good to have 1+ Year experience in Next.js.</div><div style="">· Must have hands-on excellent experience in writing unit test cases using Jest and RTL</div><div style="">· Building reusable cross-platform components and front-end libraries for future use Translating requirements, designs, and wireframes into high-quality code Optimizing components for maximum performance across a vast array of web-capable devices and browsers</div><div style="">· Candidate should be proficient the production build process, HTML5, knowledge of CSS, Rest API integration knowledge, Authentication(Token Based) &amp; Authorization with Routes. Expertise with Web Services / REST APIs.</div><div style="">· Strong understanding of webpack, SEO and optimizations best practices</div><div style="">• &nbsp;Excellent knowledge in Creating SPA Application</div><div style="">Internal Description</div><div style=""><b style="font-weight: 700">Position Objective:</b> Planning and develop advanced applications in React.</div><div style=""><b style="font-weight: 700">Roles and Responsibilities:</b></div><div style="">· Web application development and their integration with backend services.</div><div style="">· Exceptional attention to detail.</div><div style="">· Ability to work on new projects and develop as per the functional team requirements</div><div style="">· Comply with agile based software development methodology</div><div style="">· Build Web Application with prescribed coding standards and industry best practices.</div><div style="">· Good time management and debugging skills.</div><div style="">· Strong decision-making skills.</div><div style="">· Collaborating with front-end developers on the integration of elements.</div><div style="">· Developing high-performance applications by writing testable, reusable, and efficient code.</div><div style="">· Running diagnostic tests, fixing defects, and providing technical support.</div><div style=""><br></div>

Sr. Frontend Developer

<div style="">Job Title: Product Marketer</div><div style=""><b style="font-weight: 700">Company:</b> TimesPro</div><div style=""><b style="font-weight: 700">Location:</b> Mumbai</div><div style=""><b style="font-weight: 700">Job Type:</b> Full-Time</div><div style=""><b style="font-weight: 700">About Us:</b> TimesPro is a leading education initiative by The Times Group, dedicated to providing high-quality executive education programmes. We are committed to equipping professionals with the skills and knowledge they need to excel in their careers.</div><div style="">Job Description:</div><div style="">TimesPro is searching for a passionate Product Marketer to market our Executive Education courses to the right audience. In this role, you will play a pivotal role in ensuring the success of our educational offerings. Do you have a passion for strategic marketing and a knack for translating complex ideas into clear, compelling messages? Are you energized by the challenge of driving results? If so, then TimesPro wants to hear from you.</div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style=""><b style="font-weight: 700">Developing a deep understanding of our Executive Education courses</b> and their unique value proposition for different target audiences.</li>  <li style=""><b style="font-weight: 700">Understanding course wise audience: </b>through self-conducted primary research, call listening, understanding converting and rejecting audiences with the aim of increasing conversions and profitability for the course</li>  <li style=""><b style="font-weight: 700">Creating a comprehensive go-to-market strategy</b> to effectively launch and promote our courses across various channels. Support paid digital through collaterals. Collaborate with SEO/ Content, CRM, PR and Brand Social teams to ensure programme marketing is done across touch points to drive low-cost enrollments and balance growth with CAC reduction</li>  <li style=""><b style="font-weight: 700">Crafting compelling propositions and creative briefs</b> that resonates with potential learners and give direction to the creative team highlighting the benefits and outcomes of our programs in a differentiated manner</li>  <li style=""><b style="font-weight: 700">Developing high-quality marketing collateral</b> such as brochures, website content, and social media campaigns. Monitor creatives for CTR, LPs for lead fill rates through heatmaps and optimize creatives and LP messaging to deliver results quarter on quarter</li>  <li style=""><b style="font-weight: 700">Create an asset bank for the course</b> through testimonials, videos, handout pdfs for sales use, group enrollments</li>  <li style=""><b style="font-weight: 700">Full Funnel Optimizations &amp; Collaborating with the Sales team</b> to ensure leads convert through compelling emailer/ SMS/ Whatsapp communications based on segment/ lead disposition and provide sales team with programme relevant sales collaterals like videos/ pdfs</li>  <li style=""><b style="font-weight: 700">Tracking and analyzing marketing campaign performance</b> using key metrics to measure success and identify areas for improvement.</li></ul><div style=""><b style="font-weight: 700">Qualifications:</b></div><ul>  <li style="">MBA/ master's in marketing</li>  <li style="">Minimum of 3 years of experience in marketing, account management/ strategy/ agency background. Ed tech experience preferred. BFSI experience will also be a plus.</li>  <li style="">Proven ability to create high-quality marketing collateral.</li>  <li style="">Excellent command of English, with strong vocabulary and copywriting skills.</li>  <li style="">Good communication skills and ability to present their ideas/ point of view</li>  <li style="">Ability to work in teams and influence across teams to get work done.</li>  <li style="">Strong project management skills with the ability to manage multiple projects simultaneously.</li></ul><div style=""><b style="font-weight: 700">Good to have</b></div><ul>  <li style="">Familiarity with SEO best practices and content optimization techniques.</li>  <li style="">Experience with performance marketing and a strong understanding of KPIs such as CTR and CPL.</li></ul><div style=""><b style="font-weight: 700">Key Performance Indicators (KPIs):</b></div><ul>  <li style="">Enrollment for courses as per plan</li>  <li style="">Improvement in CTR and CPL metrics.</li>  <li style="">High-quality and effective marketing and sales collateral that lifts lead conversion</li>  <li style="">Increased engagement and visibility through PR and social media efforts. Measured in number of media coverages, engagement on social media</li>  <li style="">Enhanced SEO rankings and organic traffic.</li>  <li style="">Increased lead conversions through CRM activities and zero CAC lead generation through database mailers/ engagement for your courses</li></ul><div style="">By leveraging your expertise, you'll become the voice of our Executive Education programs, ensuring they reach the right audience and empower professionals to achieve their career goals.</div><div style="">TimesPro offers a dynamic and rewarding work environment with the opportunity to make a real impact. If you're a passionate marketer who thrives in a fast-paced environment, we encourage you to apply!</div>

Product Marketing Specialist

<div style=""><b style="font-weight: 700">Position Objective:</b></div><div style="">To develop and cultivate strong alliances with &nbsp;&nbsp;educational institutions and employers to establish crucial connections, drive expansion, and elevate market presence, with the objective of &nbsp;&nbsp;increasing sales, revenue, and collaborations within the assigned territory.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Roles and Responsibilities:</b></div><div style="">· Building strong alliances with &nbsp;&nbsp;schools, colleges, and universities to promote organisation’s programs and services &nbsp;&nbsp;by identifying potential clients, understanding their needs, and providing &nbsp;&nbsp;appropriate solutions.</div><div style="">· Building and maintaining &nbsp;&nbsp;strong connections with key decision-makers in educational institutions.</div><div style="">· Planning and hosting &nbsp;&nbsp;webinars, seminars, and events for educational institutions.</div><div style="">· Registering candidates on the organisation’s platform solution.</div><div style="">· Soliciting feedback from &nbsp;&nbsp;educational institutions to enhance our services and offerings.</div><div style="">· Establishing solid &nbsp;&nbsp;relationships with employers in assigned territories to seek job &nbsp;&nbsp;opportunities to facilitate student placements.</div><div style="">· Collaborating with &nbsp;&nbsp;internal teams for seamless execution of projects related to institutional &nbsp;&nbsp;connections.</div><div style="">· Achieving and surpassing &nbsp;&nbsp;sales and revenue goals in the designated territory.</div><div style="">· Staying informed on &nbsp;&nbsp;industry trends and competitors to identify partnerships and business &nbsp;&nbsp;development opportunities.</div><div style="">· Identifying new opportunities &nbsp;&nbsp;to gain an edge over competitors and boost partnerships and revenue growth.</div>

Ranchi

<div style="">TimesPro strives to embody the values of Education 4.0: Learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow.<br>TimesPro aims to fulfil aspirations of by making excellence accessible through learner-centric innovations and global collaborations.Established in 2013, we are the award-winning H. EdTech initiative of the Times Of India Group, catering to the learning needs of Indians with aspirations of career growth.<br>We offer a variety of created and curated learning programmes across a range of categories, industries, and age groups. They include employment-oriented Early Career courses across BFSI, e-Commerce, and technology sectors; Executive Education for working professionals in collaboration with premier national and global educational institutions; and Enterprise Solutions for learning and development interventions at the organisational level.<br>Visit us at <a href="https://www.timespro.com/" rel="noreferrer noopener" target="_blank" title="https://www.timespro.com/">https://www.timespro.com</a></div>